html,body{width:100%;height:100%}input::-ms-clear,input::-ms-reveal{display:none}*,*:before,*:after{box-sizing:border-box}html{font-family:sans-serif;line-height:1.15;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;-ms-overflow-style:scrollbar;-webkit-tap-highlight-color:rgba(0,0,0,0)}@-ms-viewport{width:device-width}body{margin:0}[tabindex="-1"]:focus{outline:none}hr{box-sizing:content-box;height:0;overflow:visible}h1,h2,h3,h4,h5,h6{margin-top:0;margin-bottom:.5em;font-weight:500}p{margin-top:0;margin-bottom:1em}abbr[title],abbr[data-original-title]{-webkit-text-decoration:underline dotted;text-decoration:underline;text-decoration:underline dotted;border-bottom:0;cursor:help}address{margin-bottom:1em;font-style:normal;line-height:inherit}input[type=text],input[type=password],input[type=number],textarea{-webkit-appearance:none}ol,ul,dl{margin-top:0;margin-bottom:1em}ol ol,ul ul,ol ul,ul ol{margin-bottom:0}dt{font-weight:500}dd{margin-bottom:.5em;margin-left:0}blockquote{margin:0 0 1em}dfn{font-style:italic}b,strong{font-weight:bolder}small{font-size:80%}sub,sup{position:relative;font-size:75%;line-height:0;vertical-align:baseline}sub{bottom:-.25em}sup{top:-.5em}pre,code,kbd,samp{font-size:1em;font-family:SFMono-Regular,Consolas,Liberation Mono,Menlo,Courier,monospace}pre{margin-top:0;margin-bottom:1em;overflow:auto}figure{margin:0 0 1em}img{vertical-align:middle;border-style:none}a,area,button,[role=button],input:not([type=range]),label,select,summary,textarea{touch-action:manipulation}table{border-collapse:collapse}caption{padding-top:.75em;padding-bottom:.3em;text-align:left;caption-side:bottom}input,button,select,optgroup,textarea{margin:0;color:inherit;font-size:inherit;font-family:inherit;line-height:inherit}button,input{overflow:visible}button,select{text-transform:none}button,html [type=button],[type=reset],[type=submit]{-webkit-appearance:button}button::-moz-focus-inner,[type=button]::-moz-focus-inner,[type=reset]::-moz-focus-inner,[type=submit]::-moz-focus-inner{padding:0;border-style:none}input[type=radio],input[type=checkbox]{box-sizing:border-box;padding:0}input[type=date],input[type=time],input[type=datetime-local],input[type=month]{-webkit-appearance:listbox}textarea{overflow:auto;resize:vertical}fieldset{min-width:0;margin:0;padding:0;border:0}legend{display:block;width:100%;max-width:100%;margin-bottom:.5em;padding:0;color:inherit;font-size:1.5em;line-height:inherit;white-space:normal}progress{vertical-align:baseline}[type=number]::-webkit-inner-spin-button,[type=number]::-webkit-outer-spin-button{height:auto}[type=search]{outline-offset:-2px;-webkit-appearance:none}[type=search]::-webkit-search-cancel-button,[type=search]::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{font:inherit;-webkit-appearance:button}output{display:inline-block}summary{display:list-item}template{display:none}[hidden]{display:none!important}mark{padding:.2em;background-color:#feffe6}.cn-queues .ant-tabs-nav{margin-bottom:12px}.cn-q-count{display:inline-block;min-width:22px;margin-left:6px;padding:0 6px;border-radius:10px;background:#f1f5f9;color:#475569;font-size:12px;line-height:20px;text-align:center}.ant-tabs-tab-active .cn-q-count{background:#0e7490;color:#fff}.cn-q-count--alert{background:#fff1f0;color:#cf1322}.cn-list-filters{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px}.cn-list-filters .cn-spacer{flex:1}.cn-bulk{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;padding:8px 12px;border:1px solid #a5f3fc;border-radius:8px;background:#ecfeff}.cn-bulk-count{font-weight:600;color:#0e7490;margin-right:4px}.cn-ticket-table .ant-table-tbody>tr{cursor:pointer}.cn-ticket-table .ant-table-tbody>tr.ant-table-row-selected>td{background:#ecfeff}.cn-ticket-table .ant-table-tbody>tr.ant-table-row-selected:hover>td{background:#cffafe}.cn-ticket-table .ant-table-tbody>tr>td{padding-top:10px;padding-bottom:10px;vertical-align:top}.cn-row-main{min-width:0}.cn-row-subject{display:flex;align-items:baseline;gap:8px;min-width:0}.cn-row-num{flex:none;color:#64748b;font-size:12px;font-variant-numeric:tabular-nums}.cn-row-title{min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;color:#1e293b}.cn-row-title--needs{font-weight:600;color:#0f172a}.cn-dot{flex:none;width:8px;height:8px;border-radius:50%;background:#0e7490;align-self:center}.cn-row-snippet{margin-top:2px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;color:#64748b;font-size:12.5px}.cn-row-snippet b{font-weight:500;color:#475569}.cn-row-req{min-width:0}.cn-row-email{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;color:#1e293b}.cn-row-req .ant-tag{margin-top:2px}.cn-row-time{white-space:nowrap;color:#475569;font-size:12.5px}.cn-row-time--needs{color:#0e7490;font-weight:600}.cn-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px;align-items:start}.cn-ticket-side{display:flex;flex-direction:column;gap:24px;min-width:0}@media (max-width: 1100px){.cn-ticket-layout{grid-template-columns:minmax(0,1fr)}.cn-ticket-side{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr))}}.cn-thread{display:flex;flex-direction:column;gap:10px}.cn-day{display:flex;align-items:center;gap:12px;margin:8px 0 2px;color:#64748b;font-size:12px;font-weight:500}.cn-day:before,.cn-day:after{content:"";flex:1;border-top:1px solid #e2e8f0}.cn-msg{background:#fff;border:1px solid #e2e8f0;border-left:3px solid #cbd5e1;border-radius:8px;padding:12px 14px}.cn-msg--staff{border-left-color:#0e7490}.cn-msg--agent{border-left-color:#4a3aa7;background:#fbfaff}.cn-msg--internal{background:#fffbe6;border-color:#ffe58f;border-left-color:#d48806}.cn-msg-head{display:flex;align-items:flex-start;gap:10px}.cn-msg-meta{flex:1;min-width:0}.cn-msg-who{display:flex;flex-wrap:wrap;align-items:center;gap:4px 8px}.cn-msg-name{font-weight:600;color:#0f172a}.cn-msg-email{color:#64748b;font-size:12px}.cn-msg-time{color:#64748b;font-size:12px;white-space:nowrap;cursor:default}.cn-msg-who .ant-tag{margin-inline-end:0}.cn-msg-body{margin-top:8px;color:#1e293b;font-size:14px;line-height:1.6;overflow-wrap:anywhere}.cn-msg-body p{margin:0 0 10px}.cn-msg-body>:last-child,.cn-msg-body p:last-child{margin-bottom:0}.cn-msg-body ul,.cn-msg-body ol{margin:0 0 10px;padding-left:22px}.cn-msg-body li{margin:2px 0}.cn-msg-body code{background:#f1f5f9;border:1px solid #e2e8f0;border-radius:4px;padding:0 4px;font-family:ui-monospace,SFMono-Regular,Consolas,Menlo,monospace;font-size:12.5px}.cn-msg-body pre{background:#f8fafc;border:1px solid #e2e8f0;border-radius:6px;padding:10px 12px;margin:0 0 10px;font-family:ui-monospace,SFMono-Regular,Consolas,Menlo,monospace;font-size:12.5px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}.cn-msg-body blockquote{margin:0 0 10px;padding:2px 0 2px 12px;border-left:3px solid #cbd5e1;color:#475569}.cn-msg-body h3{font-size:15px;font-weight:600;margin:14px 0 6px}.cn-msg-body h4{font-size:14px;font-weight:600;margin:12px 0 4px}.cn-msg-body>h3:first-child,.cn-msg-body>h4:first-child{margin-top:0}.cn-msg-body hr{border:0;border-top:1px solid #e2e8f0;margin:12px 0}.cn-msg-body a{color:#0e7490;text-decoration:underline}.cn-quote-toggle.ant-btn{padding:0;height:auto;margin-top:8px;font-size:12px}.cn-quoted{margin-top:8px;padding:4px 0 2px 12px;border-left:3px solid #e2e8f0;color:#64748b;font-size:13px;line-height:1.55;overflow-wrap:anywhere}.cn-quoted p{margin:0 0 8px}.cn-quoted .cn-q-hdr{color:#94a3b8;font-size:12px}.cn-quoted a{color:#64748b}.cn-attach{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}.cn-attach-item{width:104px}.cn-attach-item .ant-image-img{width:104px;height:104px;object-fit:cover;border-radius:6px;border:1px solid #e2e8f0;background:#f8fafc}.cn-attach-name{display:block;margin-top:2px;font-size:11px;color:#64748b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cn-collapsed{display:flex;align-items:center;gap:10px;width:100%;padding:8px 12px;border:1px solid #e2e8f0;border-left:3px solid #e2e8f0;border-radius:8px;background:#f8fafc;cursor:pointer;text-align:left;font:inherit}.cn-collapsed:hover,.cn-collapsed:focus-visible{background:#f1f5f9;outline:none;border-color:#cbd5e1}.cn-collapsed--staff{border-left-color:#0e7490}.cn-collapsed--agent{border-left-color:#4a3aa7}.cn-collapsed--internal{border-left-color:#d48806;background:#fffdf2}.cn-collapsed-name{font-weight:600;color:#0f172a;white-space:nowrap}.cn-collapsed-snippet{flex:1;min-width:0;color:#64748b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cn-gap{display:flex;align-items:center;gap:12px}.cn-gap:before,.cn-gap:after{content:"";flex:1;border-top:1px dashed #cbd5e1}.cn-composer{margin-top:16px;border:1px solid #e2e8f0;border-radius:8px;padding:12px 14px;background:#fff}.cn-composer--top{margin-top:0;margin-bottom:16px}.cn-composer--internal{background:#fffbe6;border-color:#ffe58f}.cn-composer-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.cn-composer-to{color:#475569;font-size:12px}.cn-composer .ant-tabs-nav{margin-bottom:8px}.cn-composer-preview{min-height:108px;max-height:360px;overflow:auto;border:1px solid #d9d9d9;border-radius:6px;padding:4px 11px 8px;background:#fff}.cn-composer-foot{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;margin-top:8px}.cn-composer-hint{color:#64748b;font-size:12px}.cn-composer-hint code{background:#f1f5f9;border-radius:3px;padding:0 3px;font-size:11.5px}.cn-composer-count{color:#64748b;font-size:12px}.cn-composer-count--over{color:#cf1322;font-weight:600}.cn-raw{max-height:60vh;overflow:auto;white-space:pre-wrap;overflow-wrap:anywhere;font-family:ui-monospace,SFMono-Regular,Consolas,Menlo,monospace;font-size:12px;background:#f8fafc;border:1px solid #e2e8f0;border-radius:6px;padding:10px 12px;margin:0}